Learn English Books - Learn English Books
Vocabulary: Skill Up!
Business Spotlight magazine offers a new vocabulary guide called Skill Up! In the guide, we also present a number of idioms
that use the words ?work? and ?job?. Let?s see how well you know them.
You?ll hear some sentences and we?ll ask you to complete them. Ready?Redewendungen
Telephoning: Conference calls
Telephone conference calls are becoming increasingly
important in global business. But, as we found out in a recent survey, there are often language problems
in the discussions. For help on overcoming some of the difficulties, let?s turn to communication skills expert Ken Taylor.
Interviews: Corporate astrologer
Some people check their horoscope before making any important
decisions, going on trips or getting involved in a relationship. But
did you know that some businesses do this, too? We spoke to Faye Cossar, a corporate astrologer, about how the stars
influence businesses and business cycles for Marc...
Skills: Customer service
Research shows that each unhappy customer tells 10 ? 16 other people
about the bad service they received. That?s why good
customer service is so important. Communication skills expert, Ken Taylor, tells us how we can better serve our customers.
News: Salt of the earth
The country of Bolivia has huge salt flats that may one day be very
valuable, indeed. Why? Because the water under these salt flats
contains lithium, a light metal that is used to make certain kinds of
batteries.
Interviews: Matchmaker
When looking for love, some people go to an online dating service, while others turn to a matchmaker. We went to the streets in Norwich, England to ask: ?Would you use a matchmaker to find a partner??
Telephoning: Dealing with angry callers
When you pick up the phone at work, you usually expect it to be a friendly customer or colleague. It might be, but sometimes the person on the other end of the line is angry. Really angry. What do you do? Luckily, communication skills expert Ken Taylor is here with some advice and an exercise.
News: Innovations
Today we?d like to talk about innovations, inventions and discoveries
from the world of technology. So, what do you think Englishwoman Angela
Morris has made from sheep?s wool? Something warm, such as a sweater?
Socks? ? No, you?re not even close.
Vocabulary: The post room
Lots of business communication is sent by e-mail. But we still send
products and certain types of correspondence by mail, or post. So this week, we?ll take you to a company post room.
Skills: Internal consulting
Let?s say you start the new year with a big, company-wide project. You
have to coordinate co-workers from several departments or offices.
Where do you start? It might help to use an internal consultant. Communication skills expert Ken Taylor, has some advice and
an exercise.
Share and Enjoy:
These icons link to social bookmarking sites where readers can share and discover new web pages.
